FAQs
Frequently Asked Questions
Answers to common questions about our services, products, and policies. If you can’t find what you’re looking for, please reach out and contact us.
ABOUT TSO PUBLISHING
We offer a wide range of sheet music for various instruments, ensembles, and genres. Our catalogue includes the work of our represented artists and includes orchestral, chamber, choral, and educational music, among others. Whether you're looking to purchase, hire, or license, we have options to suit your needs.
Yes, we are exclusively a digital publisher and all our products are available as digital downloads. These can be purchased and downloaded instantly from our website. Look for the digital download option on the product page.
No, TSO Publishing specialises in digital sheet music only. All of our sheet music is available for purchase or hire as digital files, which can be downloaded and printed at your convenience.
Our digital sheet music files are primarily available in PDF format, ensuring compatibility with most devices and printers. Some titles may also include accompanying audio files or interactive features.
Once your purchase is complete, you will receive an email with a download link to access your digital sheet music. You can also download your files directly from your account on our website.
PURCHASING FROM TSO PUBLISHING
You can purchase sheet music directly from the shop on our website. Browse our catalogue, add the desired items to your cart, and proceed to checkout. Payment is processed securely through our payment partner Windcave.
HIRING FROM TSO PUBLISHING
Yes, we offer hiring of materials. This includes orchestral sets ideal for short-term performances, events, or educational purposes. Please check the availability of hire options on the specific product page.
The standard hiring period is typically 90 days for professional organisations and 120 days for educational institutions, but this can be adjusted based on your needs by getting in touch. Extensions can be arranged if necessary. Please contact us for more information.
LICENSING FROM TSO PUBLISHING
If you need to license sheet music for performance, recording, or other uses, please contact us with details of your project. We’ll provide a tailored licensing agreement based on your requirements. CLICK HERE to start a licensing request.
EDUCATIONAL INSTITUTIONS
Yes, we offer a discounted pricing structure for hires (but not purchases) to schools and universities. Simply select the pricing option of educational institutions to received the discounted rate on hires.
COMMISSIONING / ARRANGING
Custom arrangements and commissions would need to be negotiated directly with the artist, however we are happy to forward on requests in the first instance. Please contact us with your specific needs, and we’ll follow up on your behalf.
No, you do not have the right to transpose music unless your product comes with a rights document articulating that this is an approved use. We do not offer transposition services, however please email for any enquiries about transposition/arranging and we will pass on to the artist as needed.
HELP / MISC
Digital downloads are generally non-refundable. TSO Publishing will refund only under the following circumstances:
- The product ordered by the customer is no longer available;
- The product is not as advertised;
- If the customer has ordered the wrong product or has ordered the same product again by accident.
Prior approval must be obtained from TSO Publishing before any refund will be issued.
You can contact us via our contact page. Our customer service team is available to assist you with any enquiries.
- Performing Rights Agencies
- Performances must be lodged with APRA/AMCOS or associated agencies if outside Australia.
- Photocopying
- Files are for use by the purchaser/hirer only and photocopying or digital distribution of any kind without a licence is prohibited.
- Territory of Sale
- Unfortunately, some of our products are restricted in certain countries / jurisdictions for copyright reasons so you may not be able to complete your transaction if this is the case. Territorial restrictions are stated on the product page.
